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FAQs vs Documents

FAQs vs Documents​

There are two types of knowledge that you can add to Wallu: FAQs and documents. FAQs are manually added and documents are just uploaded or imported; text files, websites, Discord message history.

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Recommendation: You can test the bot by using documents. However, we generally recommend bigger servers to start with FAQs first and enabling "Advanced FAQ AI" in the FAQs page.

FAQs​

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FAQs have higher priority than documents. If a question matches an FAQ, Wallu will answer with the FAQ's answer. You can use FAQs to override the document's answer.

Benefits​

  • Highly reliable: You set the questions and answers yourself. Very minimal chance of Wallu giving wrong answers or hallucinating.
  • Easier to set up: FAQs are very easy to get started and difficult to mess up.
  • Easy to manage: You can easily add, edit, and delete FAQs from the admin panel.
  • Easier for AI: You can add links as the answers so the AI does not have to find the exact detail but can just show the link.

Considerations​

  • Time-consuming: We recommend only adding the most common questions as FAQs. Otherwise, it may be too time-consuming to manage.

Documents​

Benefits​

  • Automatic: Wallu can automatically extract information from documents and use it to answer questions.
  • Less work: You don't have to manually add questions and answers. Wallu will automatically find the answer from the document.
  • Good for large documents: If you have a large document, it's easier to add it as a document than to add each question as an FAQ.

Considerations​

  • Less transparent: It's more difficult to track where the answer came from and why Wallu answered the way it did (TIP: Right-click the answer message and click Apps > Answer Source)
  • Quality over quantity: Simply adding a lot of documents does not mean Wallu will perform better.
    • As a rule of thumb, consider whether a random person would be able to answer the question by reading the document
    • It's a lot more reliable if the documents directly answer the question instead of requiring reasoning or interpretation.