Your Discord AI assistant is doing amazing work - answering questions, helping members, and becoming smarter every day. But what if that same intelligence could help visitors on your website too?

Today, we're launching something that bridges that gap: Wallu Web Widget. Your Discord AI can now escape the matrix (Discord) and provide the same intelligent support directly on your website.

Same Brain, New Location​

Here's what makes this different from every other chat widget out there: it's the same AI that's helping your Discord community.

No separate setup & bills. No duplicate knowledge bases. No maintaining two different systems. Your Discord AI simply extends to your website with all the intelligence it's already built up.

When someone asks a question on your website, they're getting answers from the same knowledge base that you've refined through hundreds of Discord conversations. It's like having your most knowledgeable community member available 24/7 on your website.

Ultra-Simple Setup (Because We Hate Complicated Things)​

Remember the days when adding a chat widget meant wrestling with APIs, setting up servers, and praying nothing breaks? We don't miss those days either.

Setting up the Wallu Web Widget takes less than a minute:

Option 1: CDN (No Downloads Needed)​

<script>
    // Configure your API key BEFORE loading the widget
    window.WALLU_CONFIG = {
        apiKey: 'pk_your_actual_key_here', // 🔑 REQUIRED: Get from https://panel.wallubot.com/addons
        theme: 'gaming',
    }
</script>
<script defer src="https://wallubot.com/wallu-widget.js"></script>

Option 2: Fully Customizable (Download the File)​

1. Download the widget file from the GitHub repository
2. Edit the file and add your public API key there
3. Place it on your server (e.g., public directory, next to your index.html)
4. Add this to your HTML, adjusting the path to where you placed the file:

<script src"./wallu-widget.js"></script>

That's it. Your Discord AI is now live on your website.

Also, as it's just one file you can very easily ask any AI (ChatGPT or Claude) to edit it for you!

Built for Real Websites​

We've tested this on everything from simple HTML sites to complex React applications. WordPress? Check. Shopify? Check. That custom Next.js site you built at 3 AM? Also check.

The widget includes:

• 5 built-in themes (Discord, corporate, tech, gaming, minimal)
• Mobile responsive design because half your visitors are on mobile
• Custom branding options to match your site perfectly
• Discord webhook logging to track website conversations in one place on Discord

The Security Question Everyone Asks​

"Is it safe to put my API key in frontend code?"

Yes - when you use public API keys (the ones starting with pk_). These keys can only send messages to your AI, just like a user would in Discord. They can't modify settings or do anything potentially harmful.

Think of it like giving someone permission to ask your AI assistant questions - which is exactly what website visitors should be able to do.

Perfect for These Communities​

If you run any of these, the web widget is probably going to save you a lot of time:

• Gaming communities with websites that need consistent support
• SaaS products using Discord for community support
• Content creators with both Discord and website presence
• Any business that's built up knowledge in Discord and wants to share it

Customize Behaviour​

You may want it to behave slightly different on your website. For example, link to your Discord for more complex questions etc. You can do that on the Wallu's Channels Page by selecting your web widget channel and editing the settings. The channel will appear there once first message is sent from the widget.

In the custom instructions for the web widget you can add, for example:

- IMPORTANT: You are now responding on our WEBSITE, not on Discord!
- If you cannot help the user, refer them to join our Discord server https://discord.gg/yourserver

Getting Started​

The fastest way to see this in action? Check out the demo. You'll see exactly how it would look on your website.

Ready to extend your Discord AI to your website? Grab your public API key from the Wallu Panel, download the widget, and you're 30 seconds away from having intelligent website support.

Your Discord community built up all that knowledge - now let your website visitors benefit from it too.

Try it yourself: Web Widget Repository

Your Telegram group is thriving with hundreds of active members, but you're drowning in repetitive support questions. Meanwhile, Discord communities seem to have this magical ability to provide instant, accurate answers without their admins being glued to their phones 24/7.

The secret? AI support bots that actually work. And now you can have the same thing for your Telegram group.

The Wallu Telegram Revolution​

While Telegram groups have been stuck with manual support, there's been a quiet revolution happening. Wallu, the AI support bot that's been powering Discord communities, has extended its reach to Telegram through an open-source addon.

Here's what changes when you add AI support to your Telegram group:

• Questions about your product, service, or community get answered instantly
• New members get immediate help instead of waiting for someone to wake up
• Your phone stops buzzing with notifications for basic questions you've answered 100 times
• You can finally focus on growing your community instead of being a 24/7 help desk

The wallu-telegram addon brings the same intelligent support system that Discord servers rely on directly to any Telegram group.

How Wallu's API Makes This Possible​

What makes this work isn't magic - it's Wallu's developer API that lets any platform tap into the same AI capabilities. With just one API call, your Telegram bot can access the same knowledge base and AI reasoning that powers thousands of Discord communities.

Enter Wallu's Telegram Addon​

Using Wallu's developer API, the open-source wallu-telegram addon brings the same AI-powered support to any Telegram group. The setup is surprisingly simple:

1. Create an API key from the Wallu addons page
2. Add the Wallu Telegram bot to your group
3. Configure it with a simple /wallu_setup command

That's it. Your Telegram group now has the same intelligent support system that Discord servers rely on.

See the Full Setup Guide for detailed instructions.

How It Works​

The Wallu Telegram addon doesn't just dump generic AI responses into your chat. It's designed to understand context:

• Smart triggering: Only responds when necessary - avoiding spamming the group
  • intelligently recognizes when someone needs help and it has the answer
  • mentioned (@wallu) or when someone replies to its messages
• Knowledge-based: Answers come from your uploaded documents and FAQs, not generic training data
• Admin controls: Only group administrators can configure the bot, maintaining security
• Message age filtering: Ignores old messages to prevent answering stale questions during downtime

The bot integrates so naturally that most group members don't even realize they're talking to AI - they just get instant, helpful answers.

Beyond Simple Q&A: The Developer API Advantage​

What makes this possible is Wallu's developer API - the same system powering Discord integrations, Minecraft server plugins, and now Telegram groups. With a single API call, any platform can tap into Wallu's AI capabilities:

const response = await axios.post('https://api.wallubot.com/v1/on-message', {
    addon: { name: 'my-telegram-group', version: '1.0.0' },
    channel: { id: '123456789', name: 'My Awesome Group' },
    user: { id: '987654321', username: 'John Doe' },
    message: { content: 'How do I reset my password?', is_bot_mentioned: true }
}, {
    headers: { "X-API-Key": process.env.WALLU_API_KEY }
})
console.log(response.data.response.message)
// > 'Click "forgot my password" on the login page. For more information, you can visit the following link: <https://example.com>.'
// Does not return anything if it should not respond

The API handles all the complexity - understanding intent, searching knowledge bases, formatting responses - while you focus on integration.

Real-World Impact​

Communities using the Telegram addon report similar benefits to Discord servers:

• Instant support: Questions get answered immediately instead of waiting for someone to be online
• Better onboarding: New members get help right when they join
• Reduced admin burden: Staff can focus on community building rather than repetitive support
• 24/7 availability: International communities get consistent support across time zones

One group owner put it perfectly: "It's like having a knowledgeable team member who never sleeps and never gets tired of answering the same questions."

The Bigger Picture: Support Everywhere​

The Telegram addon demonstrates something important about modern community management - good support shouldn't be platform-dependent. Whether your community lives on Discord, Telegram, or even a Minecraft server, the underlying need is the same: helping people quickly and efficiently.

While Wallu focuses mainly on Discord, its developer API makes this possible and very easy. The same AI that answers questions on Discord can work on Telegram, websites, or any platform with basic messaging capabilities. It's not about replacing human interaction - it's about automating the repetitive stuff so humans can focus on what matters.

Getting Started​

Ready to give your Telegram group the support system it deserves? The wallu-telegram addon is open source and free addon to use (you only pay for Wallu, which starts free). Also, while you can self-host it, you don't have to - just use the pre-made bot like most of its users.

Quick setup:

1. Visit panel.wallubot.com/addons to create an API key
2. Add @WalluChatBot to your Telegram group
3. Use /wallu_setup to configure it

For developers:

• Check out the open-source code
• Read the developer API docs
• Build your own integrations for other platforms

The future of community support isn't platform-specific bots - it's intelligent systems that work wherever your community gathers. Your Telegram group doesn't have to be jealous of Discord servers anymore.

Try Wallu for your Telegram group: wallubot.com

Helper.gg has built a solid reputation as a reliable Discord ticket bot, and their recent AI integration shows they understand the value of automated support. But as your community grows and support needs become more complex, you might find yourself hitting some limitations.

Helper.gg's AI: A Good Start with Clear Boundaries​

Helper.gg's AI feature is straightforward - you buy tokens ($1 for 150,000 tokens), add documentation, and the bot responds automatically in tickets. It's a practical approach that works well for basic FAQ-style responses.

However, the system has some inherent limitations:

• Documentation size constraints - You are limited to 300 characters per documentation entry, making it hard to provide comprehensive answers or import existing knowledge.
• Missing intelligent search? - their docs note documentation and responses incur costs which implies more documentation increases costs
• Limited to ticket responses - AI only activates within their ticket system
• Single knowledge source - documentation needs to be manually entered and maintained
• No website or discord channel import - can't leverage existing resources
• They are a ticket bot focusing on tickets - while it's a nice AI feature, it's not their main focus and more advanced use would require a lot more work

When You Need More: Wallu's Advanced Approach​

If you're finding Helper.gg's AI helpful but want more sophisticated automation, Wallu offers capabilities designed for complex support scenarios while remaining cost-predictable.

Unlimited Knowledge Base Without Strict Character limits​

Unlike Helper.gg's token-based system, Wallu uses advanced search technology to handle extensive documentation. You can:

• Import entire websites and documentation systems
• Upload large text documents (no 300-character limits) (there's 4 million characters soft-limit currently to prevent abuse but you can add more documents)
• Automatically sync Discord channels as knowledge sources
• Leverage multiple knowledge bases simultaneously

While not exactly unlimited, you can request to increase the default limit of 100 documents / 4M characters each if needed.

Beyond Ticket-Only Support​

While Helper.gg's AI works exclusively within tickets, Wallu provides comprehensive support automation:

• Channel monitoring - detect and answer questions across any channel
• Ticket integration - works with any ticket bot (Ticket Tool, Helper.gg, etc.)
• Dedicated AI channels - create transparent AI support spaces

Customization That Scales​

Wallu offers granular control over AI behavior:

• Custom bot appearance - fully branded bot with your logo and name
• Global & Channel-specific instructions - different instructions for the AI agent per channel (control how to responds and style etc.)
• Adjust AI - adjust how certain the AI needs to be, which knowledge to use in which channel, select between more advanced and cheaper AI models and cost vs effort it puts into responses.
• Working hours scheduling - timezone-aware bot availability
• Response length controls - from very short to detailed explanations
• Much more! We focus on delivering the best AI support experience for your users & staff.

Advanced Features for Growing Communities​

For communities outgrowing basic FAQ responses:

• Image support with OCR - answer questions about screenshots / trigger response when an image contains specific text
• Staff escalation - automatically notify humans for complex issues
• Analytics and insights - identify knowledge gaps and common questions
• Multi-language support - serve international communities and provide support in their native language

The Perfect Combination: Helper.gg + Wallu​

You don't need to choose between them. Many communities use Helper.gg for ticket management while adding Wallu for advanced AI support:

1. Keep Helper.gg for tickets - their ticket system is reliable and well-established!
2. Add Wallu for comprehensive AI - handle questions before they become tickets
3. Reduce ticket volume - solve common issues instantly across all channels

When to Consider the Upgrade​

Consider expanding beyond Helper.gg's AI if you're experiencing:

• Wanting more control over bot behavior and appearance
• Don't want to spend time on entering short 1-2 sentence documentation in their dashboard
  • TIP: create a #wallu-knowledge channel to Wallu and import it as a knowledge source - post knowledge there and Wallu will use it automatically
• Needing to answer questions outside of tickets (e.g., to monitor any channel for FAQs or create #ai-support channel)
• Dealing with more complex AI support cases, such as: images, custom instructions, longer documentation, need to import existing #faq channels, importing docs from a website, answering in any channel and in any language etc.

Getting Started​

If Helper.gg's AI has proven valuable for your ticket responses, you're already seeing the benefits of automated support. Wallu can extend that automation across your entire Discord server while maintaining the reliability you expect.

The setup process is straightforward - import your existing documentation, configure channel behaviors, and let advanced search handle the complexity of larger knowledge bases.

• Integrate Wallu with helper.gg or any ticket bot

Ready to supercharge your Discord support? Try Wallu alongside your existing Helper.gg setup and see how advanced AI automation can scale with your community's growth.

A few years ago, my Minecraft plugin StrikePractice hit 2,000 purchases. I should have been celebrating, but instead I was burned out from just answering the same support questions over and over - barely any time left for actual development.

The Problem: Success That Nearly Killed My Side Hustle​

My Discord server had ~2,000+ members, and my DMs were flooded daily with questions like:

• "Does it work on 1.19 spigot, help!"
• "Why isn't my kit working?"
• "How do I create a new arena?"
• "Can you add X feature?"

I was hours every single week just on support. My actual development time? Maybe a few minutes if I still had motivation. The plugin was decent side-income ($400-500/month), but I was still considering abandoning it because the support load was unbearable.

The breaking point came when I realized I hadn't pushed a single feature update in months! I was too busy being a human FAQ bot.

The Solution: AI Support Automation That Actually Works​

After failing to find any existing tool, I founded Wallu. Unlike basic ticket bots that just organize chaos, Wallu could actually answer questions using my existing documentation.

Here's what I did:

1. Fed Wallu my knowledge base - All my documentation, tutorials and public support chats, installation guides, and config files
2. Added common Q&A patterns - I added frequently asked questions based on my support history
3. Set up smart escalation - Complex issues still get forwarded to me, but 80% of questions get instant answers

The Results: From Support Hell to Passive Income Paradise​

The transformation was immediate and dramatic:

Time saved: From 5+ hours/week support to maybe 20 minutes/week

• Support response time went from 6-24 hours to under 30 seconds
• My stress levels dropped dramatically - I actually started enjoying working on my plugin again

Revenue growth: I have actually seen the revenue grow! Thanks to having more time to develop and less burnout.

Time Is Money​

ROI: Wallu would cost me $15-29/month for the Pro plan. It saves me hours every weekly. There's no way I could have continued my plugin business without it - clear winner even if I (as it's developer) had to pay for it :D

Ready to Automate Your Minecraft Plugin/Mod Support?​

If you're a Minecraft plugin developer drowning in support requests, try Wallu's free trial. Start with their basic FAQ system - even that alone will handle 50% of common questions or just upload your existing documentation and let it answer questions automatically.

For Minecraft plugin developers (and let's not forget Minecraft modders!), I recommend:

• Set up an #ai-support channel in your Discord server
• Start the free trial of custom bot (this is just 16 euros/month) and let's you use the better AI models and custom branding (use your bot token)
• If you already use a ticket bot like TicketTool, you can integrate Wallu! The bot will answer questions automatically and only escalate complex issues to you

Stop being a human FAQ bot. Your users will get better support, and you'll get your life back.

This post was written by StrikePractice's developer (Minecraft Practice PvP plugin) who uses Wallu for automated Discord support. Results may vary, but the time savings and stress reduction are real.

Many teams don’t have a polished FAQ. Many have “documentation by archaeology” scattered across frontend components, API javadocs, READMEs, and comments in code/config files. However, there are some good news! You can use agent-style coding tools (Claude Code, Cursor agents, Copilot, Gemini CLI - many with free plans) to sweep your repo and auto-write actionable, searchable “how‑to” docs in minutes.

The simple workflow​

1. Pick a tool you already have access to (Claude Code, Cursor agent, Copilot Chat, or Gemini CLI).
2. Point it at a concrete scope first (for example your frontend/src/ or resources/config/ directory, or your api/ code).
3. Ask it to produce a single plain‑text file named wallu_docs.txt containing many “how‑to” entries. Each entry must be exactly one paragraph, with no internal line breaks, and entries must be separated by two newlines. (This is the optimal format for the search and AI).
4. Ask it to repeat: “scan again, find missing tasks, extend wallu_docs.txt without duplicates.” Do this a couple of times until coverage feels complete.

Here’s a prompt you can paste (adapt wording to your stack and to how your users use your product and what they commonly ask):

Scan the following directory and related files I open for you. Extract as many as possible practical tasks a user would want to do with our product.
Write a `wallu_docs.txt` file with many concise how‑to entries.
Rules: each how‑to is exactly one paragraph with full sentences and clear explanation; no internal newlines; separate entries with two newlines; prefer concrete steps and filenames over vague advice; cover UI flows (e.g., exact page names, titles and buttons to click) and API methods; make sure it's all they need to complete the step.

Then ask:

After writing, scan again and add missing topics without duplicating.

until it seems like it has included everything useful.

For example, with Wallu it would produce a file like this:

To prevent the bot from answering certain messages, go to the "Bot Settings" page and look for the "When not to answer" section. Here you can configure the bot to avoid off-topic questions, ignore messages from staff members unless mentioned, and add specific roles or users to an ignore list. This helps to ensure that the bot only responds in appropriate situations.


To set the primary language for your FAQs and documents, go to the "Bot Settings" page. You can choose between "Only in English" and "In other/multiple languages". Selecting the multilingual option is important if your content is not in English or if your users are likely to ask questions in other languages, as it ensures the bot can properly understand and respond.


To configure the bot's behavior in ticket channels, go to the "Bot Settings" page and scroll down to the "Ticket System Mode" section. Here you can set the bot to be silent when a staff member sends a message, include a summary when escalating tickets, and integrate with other ticket bots to automatically analyze and respond to new tickets.


To manage who has access to the bot's control panel, go to the "Manage Access" page. Here you can set the required permissions for accessing the panel, such as "Administrators" or "Members with 'Manage Server'". This ensures that only authorized users can make changes to your bot's configuration.

...

When this is especially useful​

• Your API is “documented in code,” types, or comments, not in a handbook.
  • Or your API docs are very technical and describe components but lack example usage for people to get started
• Frontend props and flows live across many components and are hard to summarize.
  • You basically just convert your frontend code into a user guide.
• Existing docs imported into Wallu didn’t yield good answers - tasks weren’t explicit enough.
  • You have a lot of code, API docs, or config files you wanted to import but it couldn't use them very well.

Make it iterative​

Run 2–4 passes: ask the agent to “re‑scan for missing topics,” then “expand areas with too few steps,” then “merge duplicates and keep the clearest version.” You can always re‑run after a release to update flows.

Ship it​

Save/export the file as plain text (wallu_docs.txt) and upload it to Wallu as a knowledge source. The double‑newline boundaries help both search and AI understand each task cleanly, so the bot answers with clear, actionable steps instead of vague summaries.

The AI support bot landscape for Discord has exploded in recent years. With so many options promising to automate your community support, how do you choose the right one? Having built and maintained Wallu since 2022, I've watched many competitors emerge - and just as many disappear.

Here's an honest comparison of the current alternatives and why we took a different approach with Wallu.

The Enterprise-Focused Alternatives​

Pluno: The VC-Funded Pivot​

Pluno (originally awesomeqa.xyz) started as a Discord-focused AI support bot but has since shifted direction. Originally offering free limited plans with paid tiers at $99-399, their pricing became unclear as they moved away from Discord focus.

The challenge with VC-funded solutions is predictable: investor pressure often leads to frequent pivots, unclear pricing, and enterprise-first approaches that leave smaller communities behind. Pluno's current website suggests they've moved toward broader business automation rather than specializing in Discord support.

Mava: The Multi-Platform Approach​

Mava offers AI support across multiple platforms, not just Discord. Their free tier includes 100 responses monthly with 2 training sources, then jumps to $83-499 for paid plans. At $166/month, you're limited to just 10 training sources.

While multi-platform support sounds appealing, it often means less specialization in Discord-specific features. Mava lacks custom bot options, web search capabilities, ticket integration, and the deep customization that Discord communities often need (at least I couldn't find them).

The All-in-One Ticket Bot Approach​

Several companies have tried building AI support directly into new ticket bots. The theory makes sense - handle tickets and automate responses in one system.

In practice, this creates multiple problems:

• Learning curve: Your team needs to learn a completely new ticket system
• Lock-in: Switching ticket bots is significantly more disruptive than switching support automation
• Divided focus: Building both ticket management and AI automation well requires expertise in very different areas
• Limited scope: These solutions can't help with questions outside of tickets

Popular ticket bots like Ticket Tool, Tickety, and Ticket King have proven their reliability over years. Why abandon that proven foundation?

The Budget AI Options​

Some newer bots offer very cheap AI support using the budget models like GPT-4o mini. While the $10/month price point is attractive, there's often a reason for such low pricing - severely limited training capabilities, poor accuracy, or unsustainable business models. For example, aiticketbot.com "training" is limited to 1000 characters (comparable to few simple FAQs) and cannot import websites or channels. Also, some developers have admitted they are still losing money on the project.

Community-Focused Alternatives​

CommunityOne: The Feature-Rich Option​

CommunityOne offers AI support as part of a broader community management suite. Their free plan is quite limited (import max 1-month-old messages), with paid plans allowing 6-month message history. Notably, they require explicit member consent for importing messages - even public channel messages that anyone can read. This creates significant setup friction (you can't even test importing your existing FAQs without consent from all staff members who created them).

They also lack a proper FAQ systems, web search, and custom bot options.

While CommunityOne offers great features for community engagement (really a big fan of this!), this broader focus may mean less specialization in support automation specifically.

Why We Built Wallu Different​

Wallu was very early to the market as first version was built for my own server (around 2021-2022) as soon as I learned NLP.

After watching competitors come and go, we made some deliberate choices:

1. Discord-First​

Instead of trying to be everything to everyone, we focused on Discord. This lets us build deeper integrations, better customization, and features that actually matter for Discord communities while still keeping the developer API open for anyone to build.

2. Integration, Not Replacement​

Rather than forcing you to switch ticket bots or workflow, Wallu works alongside your existing setup. Keep using Ticket Tool, Tickety, or whatever bot your team already knows - just add AI automation on top and customize it to fit your needs.

3. Sustainable Economics Without Compromise​

Being self-funded (no investors and profitable) means we have different incentives than our competitors:

vs VC-funded: No investor pressure for rapid scaling, pivots, or enterprise-only focus. We can build for actual Discord communities rather than pitch decks.

vs Enterprise solutions: Mid-sized companies often hire developers rather than being developers themselves. This creates pressure to reduce development costs and ship features just to list features that are not so useful in real life, rather than refining core functionality.

vs Budget options: Cheap alternatives are often constrained by their economics - they can't afford better AI models, they don't let you import big documents as knowledge. This leads to artificial feature limitations or unsustainable pricing that eventually requires cuts or service/maintenance discontinuation because it's just an unprofitable hobby project.

Our profitability lets us invest in better models when needed, basically unlimited knowledge sources, and the extensive customization options that make automation actually work for diverse communities.

4. Practical Accuracy, Not Marketing Claims​

Rather than promising unrealistic automation rates, we focus on reliability and predictability. Wallu is designed with extensive configurability - you can choose exactly when and how it responds:

• Adjust between predictable FAQ-style responses and more dynamic AI interpretations (think FAQs vs open-ended session to help with users' issues)
• Configure when not to answer (limit working hours, who to answer, when to escalate a ticket, channels, topics etc.)
• Pause and resum the bot, also be silent when staff talks
• Adjust how eagerly the bot responds to monitored channels when it's not @mentioned
• Wait for users to finish typing and consider new messages

This granular control means the bot feels "right" for your community rather than intrusive or unpredictable.

5. Deep Customization Where It Matters​

Wallu offers the kind of granular customization that makes automation feel natural:

Behavioral customization: Use it with any ticket bot and escalate tickets it cannot resolve, create an #ai-support channel or let it monitor all channels!

Knowledge source flexibility: Import from Discord channels, websites, documents, or manual FAQs. Mix and match sources with different confidence levels and update schedules.

Integration depth: Developer API, detailed analytics, tone matching, and branded bot options. These aren't afterthoughts - they're core features that let you adapt Wallu to your community's specific workflow.

The Reality of AI Support in 2025​

Many AI support bots die within months. Others pivot away from Discord entirely. Some promise features they can't deliver, while others oversell AI capabilities that don't match real-world needs.

The survivors tend to share certain characteristics:

• Sustainable business models
• Focus on specific use cases rather than trying to do everything (unfortunately, we don't have /catvideos command yet)
• Understanding that AI is a tool to augment human support, not replace it entirely
• Continuous development based on actual user feedback, not just marketing and sales pitches

What This Means for Your Community​

When choosing AI support automation, consider:

1. Sustainability: Will this company still exist in two years?
2. Focus: Are they specialized in what you need, or trying to be everything?
3. Integration: Do you need to rebuild your entire support workflow?
4. Pricing clarity: Do you understand exactly what you're paying for?
5. Customization: Can you make it work with your community's specific needs?

The Choice​

Every Discord support server deserves reliable, accurate support automation that fits your workflow. Whether you choose Wallu or another solution, the key is finding something built for the long term by people who understand Discord communities.

We built Wallu because we needed it ourselves - and continue developing it because Discord support communities deserve better than generic solutions.

Want to see how Wallu integrates with your existing Discord setup? Start a free trial or join our community to learn more.

Ever wonder how fast you can add smart AI support to your website? BottingHub.com, long time client of Wallu in the gaming industry, just showed us a non technical person could do it in 30 minutes - and they're not even tech experts.

The Challenge​

BottingHub was already using Tawk.to for their website chat but didn't want to pay for multiple subscription services. They needed a simple way to add AI support to their WordPress site without breaking the bank.

When they asked about WordPress integration, we told them about Wallu's developer API. The response? "I'm not a tech guy at all" - but they decided to try anyway.

The Solution: Claude + Wallu API​

Here's what happened next - they opened Claude AI and simply asked it to build a web widget using Wallu's API and provided the [developer API example from our documentation](developer API example from our documentation). That's it. No hiring developers, no complex planning, just a simple conversation with AI.

In 30 minutes, they had a working widget that could:

• Answer customer questions about their gaming related services
• Use their existing Discord knowledge base
• Work seamlessly on their WordPress site
• No other platform, extra subscriptions, or complex setups required

Why This Works So Well​

Wallu's developer API is built to be simple. The example code we provide is basically all developers need to understand. Here's what made this possible:

1. Clear API documentation - One example shows exactly how to integrate
2. Simple setup - Just get an API key and enable the addon
3. Works anywhere - HTML, WordPress, Game, Telegram, any platform really
4. No subscription juggling - Use your existing Wallu setup
5. No extra costs - Even free version of Wallu works with the API

The Result​

"I'm surprised that Claude actually got it to work" - that was their reaction when they saw it running. But honestly, we're not surprised at all. When you design an API to be this simple, good things happen.

BottingHub now has smart AI support on their website without:

• Paying for multiple services
• Managing different knowledge bases
• Hiring developers
• Spending weeks on integration

What This Means for You​

If a self-described "non-tech guy" can build a working AI widget in 30 minutes, what could you do with Wallu's API? Whether you're running a gaming site, e-commerce store, or any business that needs smart support, the barrier to entry is basically zero.

The API works the same way as our Discord bot - it's just Wallu answering questions, but now anywhere you want it to.

Ready to try it yourself? Check out our developer API docs and see what you can build in 30 minutes.

Want to share your own Wallu success story? Let us know - we'd love to hear how you're using our API.

Running a Discord server means dealing with user questions, complaints, and support requests. A good ticket bot can make the difference between drowning in DMs and having an organized support system that actually works.

The Big Players​

Ticket Tool: The Heavyweight Champion​

Ticket Tool calls itself "the #1 Discord support bot" and honestly, the numbers back it up. With over 3.8 million servers using it, they're clearly doing something right.

Ticket Tool is the most known and popular option. Their free tier includes unlimited ticket creation, which covers the basic needs of most growing communities. However, some users find the interface overwhelming, especially smaller servers that don't need enterprise-level ticket management features. The premium subscription at $7.99 per month unlocks essential features like ticket transcripts and advanced automation.

Ticket King: The Free-Friendly Option​

Ticket King positions itself as the best free ticket bot, and they say to deliver substantial features without hitting you with constant premium upgrade prompts.

Their standout feature is genuine message customization in the free tier, allowing servers to maintain their brand voice in automated responses. The Steam integration proves particularly valuable for gaming communities, letting users link their Steam accounts for quick support. Built-in analytics help server owners track support performance and identify common issues without requiring external tools.

Ticket King is often cited as the easiest ticket bot to set up, making it a great choice for servers that want a straightforward solution without extra complexity.

Tickety: The Balanced Approach​

Tickety also brands itself as the "#1 Discord Ticket Bot" and has built a solid reputation for providing reliable ticket management without overwhelming complexity.

Tickety stands out with its comprehensive feature set that includes streamlined ticket creation, application forms for gathering information before tickets are opened, and online transcripts for reviewing closed interactions. The bot supports over 10 languages, making it accessible for international communities. They also include automation such as reminders of open tickets and closing them automatically.

In my opinion, Tickety often stands out as the bot worth paying for. What makes Tickety particularly interesting is their custom bot option available as a premium addon. This white-label solution allows server owners to use their own bot token, creating a fully branded experience that matches their community's identity. This custom bot feature pairs well with services like Wallu's custom bot plan, where you can combine Tickety's ticket management with AI-powered support automation under your own brand.

The Smaller Players Worth Considering​

Helper.gg takes a business-focused approach by transforming Discord servers into professional support systems. Their staff account management and permission controls work well for companies using Discord for customer service. The automatic ticket closing based on inactivity helps maintain clean ticket queues without the need to manually go through tickets to close them.

Discord Tickets provides an open-source alternative that appeals to technically-minded server owners. The lack of subscription fees makes it attractive, but successful implementation requires more technical knowledge for setup and maintenance compared to hosted solutions.

Where Automating Support Answers Fits In​

Most ticket bots handle the creation and organization of tickets, but they don't actually help solve user problems. Some do offer some kind of auto-responses and other automation for closing etc.

However, the best AI support systems can integrate with existing ticket bots to provide immediate assistance instead of just ticket organization. When users create tickets, a chatbot can search documentation or existing FAQs with relevant information, troubleshooting steps, or answers to frequently asked questions. This approach reduces response times from hours to seconds. Even if a chatbot cannot find an answer, it often also ask for clarifying questions that otherwise humans would have to ask and wait for - basically automatically summarizing the user's need.

AI support works particularly well because it can access your server's knowledge base, #faq and staff-written FAQ responses. The system provides answers, ensuring users receive reliable help. Complex issues that require human judgment get escalated to staff members automatically.

Wallu demonstrates this integration approach effectively by working alongside existing ticket systems rather than replacing them. Server owners can maintain their current ticket bot setup while adding AI automation for first-line support. This means users get immediate help with common issues, while staff focus on complex problems that require human expertise.

For more conservative but high-traffic servers, we often recommend starting with plain regular FAQs in Wallu (to be extra sure disable Advanced FAQ AI). These FAQs are always sent exactly like you had them written, making so there's no way the bot hallucinates or provides incorrect information. This is a great way to start automating support without the risk of AI errors.

Ready to automate your Discord support? Learn how Wallu integrates with your existing ticket system to provide instant, accurate assistance that scales with your community's growth.

Ever went to touch grass and returned to an active Discord channel after a few hours (or days) and felt completely lost? Scrolling through hundreds of messages trying to figure out what happened while you were away is painfully inefficient.

The Problem with Catching Up​

Discord moves fast. Hundreds of messages in just a few hours. Community discussions evolve, problems get solved, decisions get made - and if you weren't there, you're left piecing together fragments.

I faced this constantly in our own Discord communities. I had to spend time just catching up on what happened overnight and often just skipped all chats because it was too much effort. Important issues, questions and other stuff got lost in the noise.

Enter /summarize​

That's why I built Wallu's conversation summarizer. It's designed to solve the real problem: getting meaningful context quickly.

The /summarize command does something clever - when you use it without any parameters, it automatically detects the relevant timespan. If you last posted in the channel 2 days ago, it summarizes everything since then. If you're jumping into a thread, it gives you the whole conversation.

How We Use It Internally​

In our team channels, /summarize has become essential:

• Catch-ups: what users discussed while I was away
• Bug tracking: "What issues users have reported"
• Quick solutions: summarizing a ticket thread to see if what problems were left unresolved

The most powerful feature? Ask specific questions: /summarize question:What bugs were reported today? gets you a focused answer instead of everything that happened.

Practical Examples​

Morning catch-up:

/summarize

→ *"Users discussed issue related to new version released, several bugs were reported..."

Joining a thread mid-conversation:

/summarize question:what issues the latest version has?

→ "A user reported the bot was not always responding, however it was due to their channel settings"

Meeting prep:

/summarize period:3d question:What feature requests came up?

The Smart Filtering​

What makes this actually useful?

• Really fast to use - especially compared to reading or copy-pasting messages
• Focuses on recent messages over older ones
• Ignores bot spam and system messages
• Understands Discord replies and mentions (context) better than copy-pasting to ChatGPT
• Prioritizes important information over noise
• Time filtering (automatic or manual)

It's designed for the reality of Discord: conversations that jump between topics, include memes, and mix important information with casual banter.

Getting Started​

The /summarize command currently requires a Premium plan (it uses AI processing, after all). But if you're managing an active Discord community, the time savings pay for themselves quickly.

Try it next time you return to a busy channel. You might find it changes how you stay connected with your community without being glued to Discord 24/7.

Available now for Premium (and above) Wallu users. Learn more.

Introduction​

Wallu is an AI-powered Discord bot designed to automate community support without disrupting your existing workflow. It was born from a real need: I was managing a Discord server for my Minecraft plugin and found myself answering the same questions repeatedly instead of focusing on development. What started as a solution to my own problem has evolved into a product shaped by its early adopters originating from that same community.

Unlike many AI solutions built mainly on hype and marketing, Wallu was created in the trenches of real Discord communities. This philosophy document explains our core principles and how they shape everything I build.

AI should know when to help​

The promise that "AI can automate 100% of questions" sounds appealing but ignores practical reality. Your current knowledge base doesn't answer every possible question – so how could an AI trained on that same information do so?

While some of users want a "fully automated" solution, many also want to tweak the bot to only answer certain questions. Wallu is designed to be a flexible tool that works out of the box but lets you choose how much you want to automate. You can:

• Use it as a "first line of defense" to answer only the most common FAQs, letting humans handle the rest
• Make it attempt to answer everything within your knowledge base
• Configure how confident it needs to be before answering a question
• Limit it to only working hours or certain channels etc.

Wallu takes a nuanced approach: "the AI should help when it can and get out of the way when it can't." This philosophy manifests in three primary implementation methods:

1. Spontaneous support: Wallu monitors conversations and only interjects when it confidently recognizes a question it can answer based on your knowledge base. If it lacks confidence, it remains silent rather than interrupting with unhelpful responses. Again, all this is configurable but works out of the box.

2. AI ticket handling: When handling support tickets, Wallu attempts to respond using your documentation. If it cannot provide a reliable answer, it smoothly escalates the ticket to a human team member.

3. Dedicated AI support channel: It's possible to use Wallu to answer all questions in a specific channel. It is branded as an AI, with configurable disclaimer messages and guardrails to prevent off-topic discussions and hallucinations. This mode is viewed as a transparent opt-in way to get support - not pretending to be human while still fitting your brand's voice.

This balanced approach means your community gets immediate answers when possible while preserving the quality of human support when needed.

Continuously improving knowledge base​

A major focus of Wallu is not just answering questions but actively helping you improve your knowledge base. An AI is only as good as the information it has access to, which is why I'm actively developing features to make knowledge management easier and more effective:

• Gap identification: Wallu identifies common questions that aren't well-covered in your existing documentation and suggests new FAQs or document sections to create
• Contradiction detection: When Wallu spots inconsistencies between different parts of your knowledge base, it flags them for review
• Update suggestions: As your product evolves, Wallu can suggest updates to outdated information based on newer responses from your team
• Self-improving prompts: Rather than just learning from user feedback, Wallu suggests specific improvements to its instructions that would help it perform better

This focus on improving the knowledge base creates a virtuous cycle: better documentation leads to better AI responses, which leads to fewer support requests, giving you more time to further improve your documentation. I believe the true value of AI support isn't just in automating answers but in continuously refining your knowledge management.

Field tested, not just marketed​

I develop and select features based on what works in practice, not what looks good in marketing materials. Unlike many AI products that showcase impressive demos but lack real-world testing, Wallu has been rigorously field-tested in my own Discord communities before being released to customers.

This practical approach has revealed several key insights:

• Many AI products fail because their developers rarely use them in real communities
• Modern AI is only one tool for support - sometimes simpler solutions are more reliable
• Documentation typically has gaps that AI will inherit - more control often means better predictability

Through extensive testing, I've learned that seemingly impressive features like "self-learning" can actually deteriorate answer quality over time as the AI learns incorrect information or answers similar-but-different questions inappropriately.

What's proven most effective instead:

• Using user votes to A/B test features rather than having AI learn directly from votes
• Preserving message timestamps to provide context-aware responses
  • For example, if the message history has "Q: when will this feature be released? A: in about 2 weeks", by using the timestamps, the bot can more accurate answer this question no matter whether it's asked today or in 2 months.
• Implementing human-in-the-loop approaches where AI suggests FAQs to be added into knowledge base or edits based on contradicting information

Human-in-the-loop philosophy​

I've learned that the most effective AI support doesn't replace humans – it amplifies them. Wallu is designed to create a collaborative system:

1. Wallu handles repetitive questions, freeing your time to focus on what matters the most
2. It identifies gaps in your knowledge base and suggests improvements
3. You review and implement these suggestions, continuously improving your documentation
4. Better documentation improves Wallu's responses and reduces support volume overall
5. Your team focuses on complex issues and building relationships

The goal isn't to remove humans from support but to let them focus where they add the most value. Wallu doesn't need to be a new ticket bot – it just needs to read messages as a human would, respond when appropriate, and help you maintain the best possible knowledge base for your community.

Customizability​

Like any pre-made bot, Wallu isn't infinitely customizable but I've built flexible options where they matter most to communities. You can adjust Wallu's voice to match your brand, customize response templates, configure when and how it interacts, and integrate it with your existing workflows. Obviously, there's the custom bot option too!

In addition to providing a nicely branded bot, this customization focus has another benefit: it helps keep Wallu sustainable as a product. Features like custom bot appearances are optional premium offerings that cost significantly less than hiring a developer to build a custom solution. By maintaining profitability, I can dedicate more resources to improving Wallu's core functionality and reliability.

I believe AI tools should adapt to your community's unique needs rather than forcing you to adapt to the tool.

Join the community​

Wallu continues to evolve based on real usage and community feedback. I invite you to try Wallu in your Discord server and experience how AI support can integrate seamlessly with your existing workflow. As you use it, your feedback will help shape its future development.

Get started with Wallu or join our Discord community to learn more.

Thanks for your interest,
Topias (Developer of Wallu)