Introduction to Wallu

What is Wallu?

Wallu is an AI-powered chatbot that automates customer support on your Discord server. It acts like a 24/7 staff member, answering your community's questions from your own documentation, websites, channels and FAQs. This saves your team time and reduces support load.

You manage Wallu's knowledge and behavior from an easy-to-use admin panel - or right inside Discord with the Setup Agent.

Quick Start Video Tutorial

tip

New users should watch this tutorial to get a quick overview of Wallu and how to get started.

How this documentation is organized

Use the sidebar to jump straight to what you need:

• Getting Started - invite Wallu and find your way around
• Bot Setup Modes - choose where, when and for whom Wallu answers
• Knowledge Sources - give Wallu the answers (channels, websites, FAQs, your repository)
• Custom Instructions - shape Wallu's tone, behavior and conditional rules
• Advanced Configuration - languages, web search, screenshots, insights, bot messages
• Troubleshooting & Tips - fix common issues, understand credits, improve answers
• Custom Discord Bot - run Wallu under your own bot and branding
• Integrations & Developer API - Telegram, website widget, the API and MCP
• Bot Commands - every slash command and right-click action

Is Wallu Right for Your Server?

Ideal For	Not Necessary For
Large communities with high support volume	Small private servers with friends
Automating repetitive questions to save time	Servers wanting 100% human-only interaction
Servers with FAQs or documentation	Servers with no recurring questions

Quick Start Guide

Step 1: Invite Wallu

1. Visit wallubot.com/invite and add Wallu to your server.
2. Type !wallu in any channel to confirm it can read and send messages.
3. If Wallu has the "Manage Channels" permission, it creates a private #wallu-setup channel. You can set up most things just by chatting with the Setup Agent there - or use the admin panel.

Step 2: Choose how Wallu answers

Pick the mode that fits your server (you can combine them per channel):

• Dedicated Support Channel - one channel (e.g. #ask-ai) where Wallu answers everything.
• Answer in All Channels - Wallu watches your channels and jumps in only when confident.
• Ticket Automation - Wallu handles support tickets and escalates to staff when needed.

Step 3: Give Wallu knowledge

• Import a website - point Wallu at your docs or help center.
• Use a #wallu-knowledge channel - the easiest way to keep answers fresh: staff post answers in a channel and Wallu learns from it.
• Add a few FAQs (optional) - handy for exact, hand-written answers.

Step 4: Tune it

Ask a question in Discord, then refine: pick who and when it answers, set its tone, and check what people actually asked in Insights.

See the full setup walkthrough →