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Introduction to Wallu

What is Wallu?​

Wallu is an advanced chatbot designed to automate customer support on your Discord server. With its ability to answer frequently asked questions (FAQs) and provide support like a 24/7 staff member, Wallu automates the support process and saves your valuable time and money. Wallu has an admin panel to easily manage your FAQs, documents it uses for answers and other settings.

Quick Start Video Tutorial​

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New users should watch this tutorial to get a quick overview of Wallu and how to get started.

Documentation Overview​

This documentation is organized to help you find information quickly:

  1. Getting Started - Introduction and initial setup
  2. Deployment Options - Different ways to integrate Wallu in your server
  3. Knowledge Sources - Setting up FAQs and documents for Wallu to use
  4. Troubleshooting & Tips - Common issues and optimization tips
  5. Advanced Configuration - Custom setup for power users
  6. Developer API - Integration options for developers
  7. About Wallu - History and background information

Deployment Options Overview​

Wallu offers three main ways to integrate with your Discord server:

  1. Dedicated Support Channel: Create a channel where Wallu answers all messages

    • Pros: Easy setup, dedicated space for AI support
    • Cons: Users need to know to use this specific channel
    • Setup guide →

  2. Answer in All Channels: Wallu monitors all channels and answers when it can help

    • Pros: Seamless user experience, no special channels needed
    • Cons: None
    • Setup guide →

  3. Ticket Automation: Integrate with ticket bots for automated ticket handling

    • Pros: Highly effective for reducing staff workload
    • Cons: Requires ticket system setup
    • Setup guide →

Is Wallu Right for Your Server?​

Wallu is ideal for servers with:Wallu may not be necessary for:
Many users and high support volumeSmall servers with few users/friends
Need for support automation to save timeServers focused on personalized support
Many frequently asked questionsVery few recurring questions
Existing documents/FAQs or willingness to create themNo documentation and uncertain what knowledge to provide to Wallu

Next Steps​

After understanding the basics, we recommend:

  1. Inviting Wallu to your server
  2. Choosing your preferred deployment option
  3. Setting up your knowledge sources