Introduction to Wallu

What is Wallu?

Wallu is an AI-powered chatbot that automates customer support on your Discord server. It acts like a 24/7 staff member, instantly answering frequently asked questions (FAQs) and helping your community. This automation saves you valuable time and reduces support costs.

You can manage Wallu's knowledge base (FAQs and documents) and customize its behavior through an easy-to-use admin panel.

Quick Start Video Tutorial

tip

New users should watch this tutorial to get a quick overview of Wallu and how to get started.

Documentation Overview

This documentation is organized to help you find information quickly:

1. Getting Started - Introduction and initial setup
2. Deployment Options - Different ways to integrate Wallu in your server
3. Knowledge Sources - Setting up FAQs and documents for Wallu to use
4. Troubleshooting & Tips - Common issues and optimization tips
5. Advanced Configuration - Custom setup for power users
6. Developer API - Integration options for developers
7. About Wallu - History and background information

Ways to Use Wallu

There are three main ways to use Wallu on your server:

1. Dedicated Support Channel: A specific channel (e.g., #ask-ai) where Wallu answers every question.

   • Best for: Clear separation of AI support.
   • Setup guide →

2. Answer in All Channels: Wallu monitors your channels and only jumps in when it has a confident answer.

   • Best for: Seamless help without changing user behavior.
   • Setup guide →

3. Ticket Automation: Wallu automatically attempts to solve issues inside support tickets before staff intervenes.

   • Best for: Heavy support loads and professional teams.
   • Setup guide →

Is Wallu Right for Your Server?

Ideal For	Not Necessary For
Large communities with high support volume	Small private servers with friends
Automating repetitive questions to save time	Servers wanting 100% human-only interaction
Servers with FAQs or documentation	Servers with no recurring questions

Quick Start Guide

Step 1: Invite Wallu to Your Server

1. Visit wallubot.com/invite and invite Wallu to your Discord server
2. Type !wallu to test if Wallu is working (useful for debugging)
3. Access the admin panel at panel.wallubot.com

Step 2: Choose Your Bot Setup Mode

Pick the integration method that fits your server:

• Dedicated Support Channel - Easy setup, dedicated AI space
• Answer in All Channels - Natural integration, catches questions anywhere
• Ticket Automation - Automate existing ticket workflows

Step 3: Add Knowledge Sources

• Start with FAQs - Add 3-5 common questions
• Add documents - Import your help pages or documentation
• Test and refine - Ask questions and improve based on results

What to Do in the Admin Panel

1. Add Knowledge: Create FAQs and import documents
2. Configure Channels: Set up where and how Wallu answers in the channels page
3. Customize Behavior: Adjust settings and messages to fit your server's needs
4. Monitor Performance: View analytics to see how Wallu is helping your community

Complete setup guide →