How Wallu was Born
· 3 min read
I was running a support server for my Minecraft plugin StrikePractice, a popular server plugin powering many communities. As the plugin gained traction, I found myself tired of repetitive questions and very similar support requests. Luckily, I had a lightbulb moment while working on my thesis, discovering the potential of language models. I started a journey to automate frequently asked questions (FAQs) on my Discord server. This article explores the birth of Wallu, an advanced support chatbot, and its impact on support within Discord communities.