Documents
Documents refer to any provided or imported free-form text. While FAQs are manually curated, documents can be imported from text files, websites, or Discord channels. Wallu uses documents to answer questions that are not covered by FAQs.
Documents - Youtube Tutorial
Types of Documents
| Type | Description | Advantages | Considerations | Use for |
|---|---|---|---|---|
| Plain text documents | Text files that you upload or copy paste | Easy to optimize and format | Do not update automatically | Infrequently updated information and to optimize the format for the AI |
| Website | Any website that you link to (e.g., your documentation) | Automatically updated | May not be optimized for AI | Frequently updated information and to get started quickly |
| Discord channel | Discord channel history | Automatically updated. Covers things that may not be documented elsewhere | If not well-organized, may contain incorrect answers from other users | To cover things that are not documented elsewhere and to import what users ask about |
If you want to use, for example, YouTube videos, you can use transcripts of them and upload them as documents or describe them and link to them in FAQs or documents.
Looking for something else as a knowledge source? Contact us!
Common questions about documents
How do documents work?
The bot will search the documents for relevant parts when it sees a question.
This means that the bot will rarely see the entire document. Instead, it will search for the most relevant parts of the document to answer the question (from all documents).
Should I use one big document or multiple smaller documents?
It's usually better to have multiple smaller documents:
- If it covers one specific topic, use a small document. Wallu is more likely to receive the entire document and understand it better.
- If you use a big document with multiple topics, make sure each topic is in its own paragraph. Wallu will search and only see parts of the document.
- Smaller documents are easier to manage and update.