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From Hours of Support to $500/Month Passive Income: How I Automated My Minecraft Plugin Side Hustle

· 3 min read
Guest Author
Guest Author
Discord Community Owner

A few years ago, my Minecraft plugin StrikePractice hit 2,000 purchases. I should have been celebrating, but instead I was burned out from just answering the same support questions over and over - barely any time left for actual development.

The Problem: Success That Nearly Killed My Side Hustle​

My Discord server had ~2,000+ members, and my DMs were flooded daily with questions like:

  • "Does it work on 1.19 spigot, help!"
  • "Why isn't my kit working?"
  • "How do I create a new arena?"
  • "Can you add X feature?"

I was hours every single week just on support. My actual development time? Maybe a few minutes if I still had motivation. The plugin was decent side-income ($400-500/month), but I was still considering abandoning it because the support load was unbearable.

The breaking point came when I realized I hadn't pushed a single feature update in months! I was too busy being a human FAQ bot.

The Solution: AI Support Automation That Actually Works​

After failing to find any existing tool, I founded Wallu. Unlike basic ticket bots that just organize chaos, Wallu could actually answer questions using my existing documentation.

Here's what I did:

  1. Fed Wallu my knowledge base - All my documentation, tutorials and public support chats, installation guides, and config files
  2. Added common Q&A patterns - I added frequently asked questions based on my support history
  3. Set up smart escalation - Complex issues still get forwarded to me, but 80% of questions get instant answers

The Results: From Support Hell to Passive Income Paradise​

The transformation was immediate and dramatic:

Time saved: From 5+ hours/week support to maybe 20 minutes/week

  • Support response time went from 6-24 hours to under 30 seconds
  • My stress levels dropped dramatically - I actually started enjoying working on my plugin again

Revenue growth: I have actually seen the revenue grow! Thanks to having more time to develop and less burnout.

Time Is Money​

ROI: Wallu would cost me $15-29/month for the Pro plan. It saves me hours every weekly. There's no way I could have continued my plugin business without it - clear winner even if I (as it's developer) had to pay for it :D

Ready to Automate Your Minecraft Plugin/Mod Support?​

If you're a Minecraft plugin developer drowning in support requests, try Wallu's free trial. Start with their basic FAQ system - even that alone will handle 50% of common questions or just upload your existing documentation and let it answer questions automatically.

For Minecraft plugin developers (and let's not forget Minecraft modders!), I recommend:

  • Set up an #ai-support channel in your Discord server
  • Start the free trial of custom bot (this is just 16 euros/month) and let's you use the better AI models and custom branding (use your bot token)
  • If you already use a ticket bot like TicketTool, you can integrate Wallu! The bot will answer questions automatically and only escalate complex issues to you

Stop being a human FAQ bot. Your users will get better support, and you'll get your life back.

This post was written by StrikePractice's developer (Minecraft Practice PvP plugin) who uses Wallu for automated Discord support. Results may vary, but the time savings and stress reduction are real.