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Knowledge Sources

Wallu answers from the knowledge you give it. The more relevant content it has, the more questions it can handle on its own.

You can mix and match three sources:

SourceWhat it isBest for
DocumentsWebsites, text, and imported Discord channelsThe bulk of your knowledge - docs, guides, policies
#wallu-knowledge channelA Discord channel your staff post answers inKeeping answers fresh without leaving Discord
FAQsHand-written question/answer pairsExact, important answers and short commands
Recommended starting point

Import your website or help center as a document, and/or use a #wallu-knowledge channel so your team can keep answers up to date right from Discord. Add a handful of FAQs only for answers that must be word-for-word.

Modern document search is very accurate, so you no longer need to hand-write an FAQ for every question. FAQs are still useful - they're just optional, and a good way to get started or to pin down exact wording.

📄 Documents​

Documents are the main way to give Wallu knowledge. It reads them and extracts whatever is relevant to each question. There are three types.

🌐 Web Documents​

Import content straight from a website - ideal for documentation sites, help centers and product pages.

  1. Go to Documents → "Add new document" → "Add a website".
  2. Enter the URL.
  3. Optionally enable "follow links on first page" to also import linked pages.
  4. Choose which channels can use this document, then save. Wallu processes it automatically.

Tips:

  • Only import websites you have the rights to use.
  • Re-import schedule: every 14 days on free plans, every 3 days on paid plans.
  • Use the description field to clarify anything the page leaves implicit.
Website import failing?

Firewalls are the most common cause. Allow the user agent WalluBot/1.0 (+https://wallubot.com). Our crawler's IP can change, so don't rely on IP allowlisting.

📝 Text Documents​

Paste content directly - great for policies, procedures and custom guides.

  1. Go to Documents → "Add new document" → "Add text document".
  2. Paste your content, add a clear title, and choose channel access.
  3. Save - there's no processing delay.

Tips:

  • Write full sentences and paragraphs; avoid tables, terse lists and lots of line breaks.
  • Link out for things that change often (prices, dates) so the answer never goes stale.

💬 Discord Documents​

Import an existing channel or category so Wallu learns from real messages - this also powers the #wallu-knowledge workflow.

  1. Go to Documents → "Add new document" → "Add Discord channel".
  2. Pick the channel or category and a time range (e.g. last 30 days) to skip stale content.
  3. Optionally restrict to specific user IDs so only trusted answers are imported.
  4. Save. Wallu re-syncs roughly every 24h (paid) or every 7 days (free); run /sync for an immediate update.

📝 FAQs (Frequently Asked Questions)​

FAQs are hand-written question/answer pairs. Wallu checks them first, so they're the most predictable source - perfect for answers that must be exact.

  1. Open the FAQs page and click "Add FAQ".
  2. Write the question the way a user would ask it, plus the answer.
  3. Save, then test it in Discord and try a couple of rephrasings.

Keep "Advanced FAQ AI" enabled so Wallu matches paraphrased questions, and link out in the answer when details change often.

Full FAQ guide and tips →

Keeping knowledge accurate​

✅ Do​

  • Write clear, complete sentences - more context beats short keywords.
  • Keep one topic per document or message.
  • Link to a page for frequently changing info instead of repeating it everywhere.
  • Test with real questions and refine.

❌ Avoid​

  • Contradictory information across sources (a common cause of wrong answers).
  • Ultra-short, fragmented notes - expand them into a sentence or two.
  • Stale content - remove or update anything out of date.

Troubleshooting​

  • Wallu can't find something? Check the content actually covers the question, and that the document shows as Processed with no errors.
  • Wrong or outdated answers? Remove contradictions and update old content. FAQs override documents, so use one to force an exact answer.
  • Answers too vague? Add more detail and concrete steps, or split a big topic into focused pieces.

More fixes in the troubleshooting guide. Still stuck? Join the Discord community or email [email protected].