Dedicated Support Channel
Create a Discord channel (like #ask-ai) where your AI bot answers every message - a simple, dedicated 24/7 support space.
Answer in All Channels
Let your Discord AI bot watch every channel and step in only when it's confident it can help - no special channel needed.
Ticket Automation
Turn your Discord support tickets into 24/7 AI support. Wallu solves tickets automatically and escalates to staff when needed - works with Ticket Tool and other ticket bots.
Channel Settings
Reference for Wallu's Channels page: enable channels, per-channel instructions, require @mention, wait for staff, rate limits and how category inheritance works.
Who & When
Control who your Discord AI bot replies to and when: skip staff, block or limit roles, set working hours, pause the bot, and pick what triggers it.