Quick Reference Guide

This page provides quick access to the most important resources and functionality in Wallu.

Essential Links

Resource	Description	Link
Admin Panel	Manage your Wallu settings, FAQs, and documents	panel.wallubot.com
Support	Get help from the Wallu team	wallubot.com/support
Tutorial Video	Watch the introductory tutorial	Watch Video

Common Tasks

Basic Setup

• Invite Wallu to your server
• Configure a dedicated support channel
• Enable answer-in-all-channels mode
• Set up ticket automation

Knowledge Configuration

• Add FAQs
• Import website content
• Create custom text documents
• Import Discord conversations

Advanced Configuration

• Control staff responses
• Enable current date awareness
• Set up a custom Discord bot
• Use the developer API

Billing

We use Paddle and Stripe for billing.

• In 99% of the cases you can login to billing from panel.wallubot.com
• Alternatively (e.g., if you switched your payment method and want old invoices) you can login to Paddle or Stripe directly:
  • Paddle login
  • Stripe login
  • Discord billing FAQ

Troubleshooting

If Wallu isn't responding or behaving as expected:

1. Type !wallu in your Discord channel to check if the bot can read and respond
2. Ensure Wallu has the necessary permissions in your server
3. Check that you've configured at least one knowledge source (FAQ or document)
4. Verify the channel settings in the admin panel
5. For detailed troubleshooting, visit document troubleshooting

Support and Feedback

If you need help or want to provide feedback:

• Join Wallu's Discord Community
• Email [email protected]