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Insights & Analytics

Wallu can only answer what it knows. Insights tell you what it didn't know - the questions your community asked that nobody or only your staff could answer - so you know exactly what to add next.

Dashboard analytics​

Everyone gets the basics on the dashboard: how many questions Wallu answered, how answers were voted, and how your credits are being used. Good for a quick health check.

Advanced Insights​

Advanced Insights requires a Professional plan or higher and is off until you enable it.

Once enabled, Wallu keeps the questions asked in your server and analyzes them. On the Insights page you get:

  • Questions grouped by topic, so 40 variations of the same problem show up as one thing to fix.
  • What happened to each question - answered by Wallu, answered by staff, answered by another user, or never answered at all.
  • Recommended action points, prioritized, summarizing what would improve your support the most.
  • Ready-made suggestions you can edit and apply straight into your knowledge base, then mark as applied or dismissed.

Enable it​

  1. Open the Insights page.
  2. Turn on Enable Advanced Insights.
  3. Optionally pick the channels to collect from - leave empty for all of them.
  4. Come back in a few days. Insights need real traffic before patterns appear.

Privacy​

Collecting insights means storing the message content of questions asked in your server. It's visible only to your admins with panel access, it is not used to train AI models, and it follows the message retention window you set (max 30 days, 0 to store nothing). Users who ran /opt-out are excluded entirely.

FAQ suggestions​

Separate from Advanced Insights and available on every plan: Wallu can watch what it struggled with and post suggested FAQs to your staff.

  1. Set a Staff Notifications Channel in Settings.
  2. Keep Send suggested FAQs enabled.

Suggestions arrive as normal Discord messages, so you can mute the channel and review them when it suits you. Leave the channel unset to turn all staff notifications off.

Let your AI dig through them​

With the MCP server, your own AI tool (Claude Code, Codex, …) can read the raw insights and act on them - "go through what people asked this month, find what went unanswered, and add FAQs so Wallu can answer next time". It reads the same data you see on the Insights page, with no AI summarizing in between.